"I have had the privilege of working with HMI for twenty plus years and have always found their representatives to be professional and knowledgeable in all aspects of acute hospital and professional service charge master management. Additionally ongoing coding related reviews and billing reviews and associated report backs are timely and positively impact appropriate revenue capture - billing - and compliance." "I recommend HMI to be considered when choosing a partner to assist with the...
Greg Yost, PFS Director Princeton Community Hospital, Princeton WV
We have utilized HMI Corp. since 2002 for consultation services related to chargemaster review and updates and have always found their services to be professional of nature and valuable to our organization.
David Alley, CFO Athens Regional Medical Center, Athens TN
We recently transitioned to HMI from another Physician Documentation & Coding Compliance Review vendor, and the entire experience has been positive. HMI has been extremely accommodating throughout the process and has demonstrated a willingness to adapt to our workflows, leading to a seamless transition. We’ve received positive feedback from our providers about their experiences with HMI, and the Coding Hotline has been an invaluable resource. For anyone looking for a new consulting partner,...
Dawn Chrismer, RHIT, CHC, CCS-P Director of Business Services/Compliance Officer Heritage Medical Associates, Nashville, TN
HMI has been a very reliable resource for Princeton Community Hospital for many, many years. I have had the opportunity to work with many staff members and have found all to be reliable and courteous in every aspect. The staff is very flexible and provides Princeton Community with the support and coding stability needed. Thank you for the sometime short notices for coding coverage when unexpected situations arise with our staff. We thank you for your coding expertise as well as your...
Denise Moore, CCS Coding Manager Princeton Community Hospital
I’ve worked with HMI employing them to conduct audits of physician documentation and coding. They have consistently produced quality work in a very timely fashion with reports that were well written and easy to understand. Communication has always been prompt and effective. I have such confidence in their work that, over the years, I brought them from my prior location to my current location. I would recommend HMI to anyone in need of accurate and timely coding or auditing.
Robert C. Kay, RRT, MBA, MJ, CHC, CPC-A Chief Compliance Officer St. Christopher\'s Hospital for Children
“I have had the privilege of working with HMI over the past 10+ years with two different health systems. I have used HMI for hospital CDM and compliance reviews as well as physician coding reviews and education. I always receive top-notch service from the HMI team and I appreciate working with a partner that is always honest and responsive to my questions and needs. I have worked with Mary Quimby and Vickie Faler and both have proven to be very knowledgeable, accessible, and...
Rodney Adams, MMCH, Associate Administrator of Finance Williamson Medical Center
HMI has been a great partner with MedStar Washington Hospital Center now for many years. We can always count on them to provide us with support on small to very large projects. HMI delivers consistent and honest results and additionally provides very thoughtful & targeted education to our physicians.
Purvi Jani AVP Reporting and Revenue Cycle MedStar Washington Hospital Center
Having worked in healthcare revenue cycle for more than three decades, I have partnered with many vendors. My vendor of choice for CDM Review, E/M Coding Compliance and Physician Education is without a doubt HMI, LLC. Mary Quimby and Vickie Faler are not only subject matter experts, they are true partners providing that extra level of service that sets them far above others in the industry. I have worked with them for 15+ years in 5 different acute facilities, and multi-specialty physician...
MaryAnn Hastings, CPMA, Director Revenue Cycle Operations, Galen Medical Group
We have been working with HMI since 2010 and have expanded the use of their services to include CDM and ED Coding. The HMI coding staff is extremely knowledgeable and has become an integral part of our coding team. Our consultant Beth never shies away from any CDM project that comes her way. We appreciate the professionalism and teamwork we have with HMI.
Janet Willis, Director of Revenue Management, Monadnock Community Hospital
We have utilized HMI’s for chargemaster compliance and billing reviews for nearly 10-years. We have always found that their staff to be knowledgeable, resourceful and professional in all services provided to our organization.
Jessica Mayfield, Manager Revenue Management University of Missouri Health Care
Automation Technology enhance revenue cycle management Automated technology has been changing healthcare for decades. In the last year, we’ve seen automation affect revenue cycle management in significant ways. Automated technology isn’t going away. Your competitors are already automating processes you didn’t know you could automate. If you aren’t continuously searching for new things to automate, you risk falling behind. How can automated technology enhance revenue cycle management? Which automated technologies are your competitors using for RCM? Keep reading to find out. Robotic Process Automation (RPA) Can Automate Repeatable Processes As Revcycle explains, robotic process automation (RPA) is one of the biggest areas of growth for automation in revenue cycle management – and healthcare overall. RPA is the use of specialized […]
Customer Service to optimize revenue cycle management Patient care is crucial for healthcare organizations. It starts with good customer service. Unfortunately, many healthcare organizations ignore patient care. They focus on optimizing other areas of their organization instead of customer service. That’s a mistake. According to a 2021 Top Health Industry Issues report, patients are twice as likely to choose or reject a doctor based on staff friendliness and attitude. Meanwhile, a July 2020 study found a positive correlation between patient care and patient outcomes. Patients who had a good customer service experience with a healthcare organization were more likely to experience better clinical outcomes. They were more likely to follow recommendations and check up with the doctor, […]
Stop Ignoring Customer Service: 4 Reasons to Improve Customer Service for Revenue Cycle Optimization
Customer Service for Revenue Cycle Optimization Revenue cycle optimization improves efficiency at every level of your organization. However, revenue cycle optimization often ignores a crucial aspect of your organization: customer service. Customer service isn’t just about greeting patients with a smile or having good follow-up care. By focusing on customer service, you can increase patient retention, improve clinical outcomes, and ultimately increase revenue. Customer service is overlooked in revenue cycle optimization – but it shouldn’t be. Today, we’re highlighting some of the best reasons to improve customer service for revenue cycle optimization. 1) Many Revenue Cycle Problems Are Linked to Customer Service Poor customer service impacts your bottom line. In fact, […]
Robotic process automation (RPA) in Revenue Cycle Management Robotic Process Automation has been one of the biggest buzzwords in revenue cycle management in recent years. RCM optimization consultants love to talk about automation and artificial intelligence. However, it can be difficult to know how to best implement automation in your organization. Robot process automation (RPA) is one area of automation where growth has surged – especially in revenue cycle management and healthcare. What is robotic process automation? How does RPA work? Find out everything you need to know about the benefits, use cases, and downsides of robotic process automation today. What is Robotic Process Automation? Robotic process automation is a fancy way of saying “we make a robot do a job […]
Automation for Revenue Cycle Management Revenue cycle management optimization companies have been talking about automation for years. Automation is not a secret, yet many organizations are not investing in automation in the right way. A strategic approach to investing can work wonders for your organization. Instead of shoehorning robotic process automation (RPA) into fields where it doesn’t fit, you can target the best opportunities for automation, artificial intelligence, machine learning, and RPA. How should your organization intelligently invest in automation for revenue cycle management? Here are some of the strategies organizations are using to maximize their success. Identify High-Value Opportunities It’s a basic rule of business to identify the highest-value opportunities, then exploit those […]
Patient-Friendly Billing Standards Healthcare organizations are facing more competition than ever. If your organization does not have patient-friendly billing, then you could be pushing patients to competitors. Adopting patient-friendly billing may be easier than you think. By implementing patient-friendly billing standards today, you can create better patient outcomes, customer service, and revenue cycle optimization. Keep reading to discover some of the best and most proven strategies for creating patient-friendly billing standards. Analyze Patient Billing Data to Identify Problem Areas Your patient billing system may already be good – but there is always room for improvement. Analyze patient billing data to identify problem areas. Check metrics to make sure you understand how patients are managing your billing […]
Digital healthcare and telehealth are at the top pf the list of healthcare trends in 2021. Leading healthcare organizations have invested significantly in digital healthcare, expanding services and optimizing patient outcomes. Other healthcare organizations are already falling behind. Since digital healthcare isn’t going away any time soon, that’s a problem. Today, we’re highlighting some of the best digital healthcare strategies you can use to optimize revenue. Revenue Optimization Strategy #1) Embrace Cloud Infrastructure Cloud infrastructure is an investment that has quickly paid dividends for healthcare organizations across the country. In the last year, cloud infrastructure has allowed providers to rapidly deploy field hospitals, providing services wherever those services can safely be […]
How Lean Six Sigma Works in Healthcare: Should Your Organization Implement Lean Six Sigma Strategies to Improve Patient Safety?
Lean Six Sigma is a business optimization method that focuses on eliminating defects. In healthcare, defects can be the difference between life and death. That’s why many healthcare organizations have implemented Lean Six Sigma principles. When properly implemented, Lean Six Sigma optimizes every stage of patient care – from revenue cycles to patient outcomes. Today, we’re explaining how Lean Six Sigma works in healthcare – and how it can help your organization eliminate defects. What is Lean Six Sigma? Lean Six Sigma is a method that emphasizes a collaborative team effort for improving performance and reducing inefficiencies. The method is based on lean manufacturing techniques. If you’re familiar with lean healthcare practices, then Lean Six Sigma may […]
Telehealth isn’t going away any time soon. Telehealth was surging before the pandemic – and the pandemic pushed telehealth to new levels. As telehealth rises in popularity, organizations are implementing telehealth in different ways. Some are investing billions into telehealth. Others are getting left behind. Today, we’re highlighting the most important telehealth trends for 2021, including some of the rising and falling movements we’ve seen from telehealth in recent months. 1) A Growing Emphasis on Preventative Health for Patients and Families The COVID-19 pandemic demonstrated the importance of family health. Moving forward, we’re seeing families put a renewed emphasis on protecting themselves and their loved ones. As the dust settles on the COVID-19 pandemic, families want to prepare […]
Healthcare Organization can maximize revenue using Strategies Firms It’s been challenging for some healthcare organizations to keep up. However, by implementing certain strategies today, your healthcare organization can maximize revenue in 2021 and beyond. How are today’s top organizations optimizing revenue? Today, we’re highlighting some of the strategies firms are using to get ahead. Securing Domestic Manufacturing of Medicine, Supplies, and Equipment The COVID-19 pandemic showed how fragile international supply lines can be. As the COVID-19 pandemic surged, countries with domestic medical manufacturing facilities reigned supreme. Countries that had traditionally relied on China for PPE, for example, were suddenly unable to procure necessary amounts of equipment. Others struggled with drug supply […]