"I have had the privilege of working with HMI for twenty plus years and have always found their representatives to be professional and knowledgeable in all aspects of acute hospital and professional service charge master management. Additionally ongoing coding related reviews and billing reviews and associated report backs are timely and positively impact appropriate revenue capture - billing - and compliance." "I recommend HMI to be considered when choosing a partner to assist with the...
Greg Yost, PFS Director Princeton Community Hospital, Princeton WV
We have utilized HMI Corp. since 2002 for consultation services related to chargemaster review and updates and have always found their services to be professional of nature and valuable to our organization.
David Alley, CFO Athens Regional Medical Center, Athens TN
We recently transitioned to HMI from another Physician Documentation & Coding Compliance Review vendor, and the entire experience has been positive. HMI has been extremely accommodating throughout the process and has demonstrated a willingness to adapt to our workflows, leading to a seamless transition. We’ve received positive feedback from our providers about their experiences with HMI, and the Coding Hotline has been an invaluable resource. For anyone looking for a new consulting partner,...
Dawn Chrismer, RHIT, CHC, CCS-P Director of Business Services/Compliance Officer Heritage Medical Associates, Nashville, TN
HMI has been a very reliable resource for Princeton Community Hospital for many, many years. I have had the opportunity to work with many staff members and have found all to be reliable and courteous in every aspect. The staff is very flexible and provides Princeton Community with the support and coding stability needed. Thank you for the sometime short notices for coding coverage when unexpected situations arise with our staff. We thank you for your coding expertise as well as your...
Denise Moore, CCS Coding Manager Princeton Community Hospital
I’ve worked with HMI employing them to conduct audits of physician documentation and coding. They have consistently produced quality work in a very timely fashion with reports that were well written and easy to understand. Communication has always been prompt and effective. I have such confidence in their work that, over the years, I brought them from my prior location to my current location. I would recommend HMI to anyone in need of accurate and timely coding or auditing.
Robert C. Kay, RRT, MBA, MJ, CHC, CPC-A Chief Compliance Officer St. Christopher\'s Hospital for Children
“I have had the privilege of working with HMI over the past 10+ years with two different health systems. I have used HMI for hospital CDM and compliance reviews as well as physician coding reviews and education. I always receive top-notch service from the HMI team and I appreciate working with a partner that is always honest and responsive to my questions and needs. I have worked with Mary Quimby and Vickie Faler and both have proven to be very knowledgeable, accessible, and...
Rodney Adams, MMCH, Associate Administrator of Finance Williamson Medical Center
HMI has been a great partner with MedStar Washington Hospital Center now for many years. We can always count on them to provide us with support on small to very large projects. HMI delivers consistent and honest results and additionally provides very thoughtful & targeted education to our physicians.
Purvi Jani AVP Reporting and Revenue Cycle MedStar Washington Hospital Center
Having worked in healthcare revenue cycle for more than three decades, I have partnered with many vendors. My vendor of choice for CDM Review, E/M Coding Compliance and Physician Education is without a doubt HMI, LLC. Mary Quimby and Vickie Faler are not only subject matter experts, they are true partners providing that extra level of service that sets them far above others in the industry. I have worked with them for 15+ years in 5 different acute facilities, and multi-specialty physician...
MaryAnn Hastings, CPMA, Director Revenue Cycle Operations, Galen Medical Group
We have been working with HMI since 2010 and have expanded the use of their services to include CDM and ED Coding. The HMI coding staff is extremely knowledgeable and has become an integral part of our coding team. Our consultant Beth never shies away from any CDM project that comes her way. We appreciate the professionalism and teamwork we have with HMI.
Janet Willis, Director of Revenue Management, Monadnock Community Hospital
We have utilized HMI’s for chargemaster compliance and billing reviews for nearly 10-years. We have always found that their staff to be knowledgeable, resourceful and professional in all services provided to our organization.
Jessica Mayfield, Manager Revenue Management University of Missouri Health Care
How to Intelligently Invest in Automation for Revenue Cycle Management: 5 Strategies
Automation for Revenue Cycle Management
Revenue cycle management optimization companies have been talking about automation for years.
Automation is not a secret, yet many organizations are not investing in automation in the right way.
A strategic approach to investing can work wonders for your organization. Instead of shoehorning robotic process automation (RPA) into fields where it doesn’t fit, you can target the best opportunities for automation, artificial intelligence, machine learning, and RPA.
How should your organization intelligently invest in automation for revenue cycle management? Here are some of the strategies organizations are using to maximize their success.
Identify High-Value Opportunities
It’s a basic rule of business to identify the highest-value opportunities, then exploit those opportunities. Automation can benefit from a similar approach.
Identify the areas of your business with the biggest opportunities for automation. To find those areas, ask yourself the following questions:
- What are the real problems your business is facing?
- Where is your business facing inefficiencies, needs, and gaps?
- Where do staff need the most assistance?
- Which processes are rules-based, manual, and repetitive?
If you understand your healthcare organization, then you should be able to quickly identify the best areas for automation.
The next step is to identify specific processes within these opportunities that can be automated.
Spot High-Volume, Repetitive, Rule-Based Tasks that Are Ideal for Automation
Automation can’t solve every problem. Robots can’t fully replace human-style problem-solving (at least not yet).
However, automation is ideal for repetitive, rules-based tasks – especially tasks that your organization is performing manually.
If you can consistently identify tasks that can be done by a robot or program, then you can optimize your healthcare organization at many levels.
Look for tasks that are:
High-Volume: The best tasks to automate are tasks that are performed multiple times per day. These are the highest-value tasks to automate, as they decrease your organization’s efficiency every day.
Rule-Based: The best tasks to automate are also rule-based. Robots can easily understand a task when it’s associated with rules. If there are no rules, or if the task requires human-style thinking, then a robot may struggle to automate this task. Look for tasks with clearly defined rules, like where “If X occurs, then execute Y.” If you can repeatedly find rule-based tasks like that, you can find the best opportunities for automation.
Repetitive: To get the most value from your automation processes, you need to find tasks that are repetitive. You don’t want to invest in an automation system only to use it once or twice. You need to use it regularly to extract maximum value.
Performed Manually or Slowly: Identify tasks in your organization that are performed manually or slowly. Humans may be doing a task that could be done by robots. These tasks are ripe for disruption, and they free up time for human employees in other areas of the organization.
If you can find tasks in your organization that meet the above requirements, then you can find the highest-value opportunities for automation.
Create Opportunities to ‘Reskill’ Employees
As Ontario Systems explains, automation shouldn’t be seen as a way to eliminate employees; instead, you should find ways to reskill employees.
Your employees are your most important assets. Automation technology frees employees from routine tasks, but it shouldn’t always reduce your headcount. Instead, direct employees to other high-yield, productive work.
You’ve already invested in training and onboarding an employee. Analyze the employee’s skills and apply those skills to a similar area. Automation can’t solve everything, and good employees can continue to deliver enormous value to an organization.
Spend Time Researching the Right Automation Technology to Implement
There’s plenty of competition in the automation software space. Healthcare organizations can choose from a range of providers.
All healthcare automation companies claim to offer similar benefits. They all claim to speed up revenue cycle management, optimize manual processes, and provide other crucial benefits.
However, not all healthcare optimization service providers are equally as effective. Some are implementing the latest neural network, machine learning, and data analytics technologies. Others are using decades-old platforms.
Spend time researching the right automation service to implement in your organization. Don’t be dazzled by the first healthcare automation service that comes across your desk. There are good and bad options in the automation space, and choosing the right option is crucial for maximizing the value of automation.
Leverage your Data
Data is a valuable asset, yet many organizations don’t use their data. You have data about patients’ behaviors, including the methods patients use to contact you. You have data about how patients access your services, how insurers interact with your organization, and more.
Even if you’re not using patient health data, you have plenty of data to use when automating your organization. By applying automation processes, machine learning, and artificial intelligence to this data, you can get surprising insights into how your organization can improve.
Leverage big data to optimize your organization, improve patient care, and maximize efficiency at every level of your organization. You already have this data. Use AI and automation to maximize the value of this data.
Request a Consultation with HMI, LLC Today
Automation is complicated. We understand. With so many technologies available in the automation space, it can be difficult to know the best option for your organization.
HMI, LLC can help. Request a consultation today. Let us identify the highest-value opportunities for automation in your organization.