"I have had the privilege of working with HMI for twenty plus years and have always found their representatives to be professional and knowledgeable in all aspects of acute hospital and professional service charge master management. Additionally ongoing coding related reviews and billing reviews and associated report backs are timely and positively impact appropriate revenue capture - billing - and compliance." "I recommend HMI to be considered when choosing a partner to assist with the...
Greg Yost, PFS Director Princeton Community Hospital, Princeton WV
We have utilized HMI Corp. since 2002 for consultation services related to chargemaster review and updates and have always found their services to be professional of nature and valuable to our organization.
David Alley, CFO Athens Regional Medical Center, Athens TN
We recently transitioned to HMI from another Physician Documentation & Coding Compliance Review vendor, and the entire experience has been positive. HMI has been extremely accommodating throughout the process and has demonstrated a willingness to adapt to our workflows, leading to a seamless transition. We’ve received positive feedback from our providers about their experiences with HMI, and the Coding Hotline has been an invaluable resource. For anyone looking for a new consulting partner,...
Dawn Chrismer, RHIT, CHC, CCS-P Director of Business Services/Compliance Officer Heritage Medical Associates, Nashville, TN
HMI has been a very reliable resource for Princeton Community Hospital for many, many years. I have had the opportunity to work with many staff members and have found all to be reliable and courteous in every aspect. The staff is very flexible and provides Princeton Community with the support and coding stability needed. Thank you for the sometime short notices for coding coverage when unexpected situations arise with our staff. We thank you for your coding expertise as well as your...
Denise Moore, CCS Coding Manager Princeton Community Hospital
I’ve worked with HMI employing them to conduct audits of physician documentation and coding. They have consistently produced quality work in a very timely fashion with reports that were well written and easy to understand. Communication has always been prompt and effective. I have such confidence in their work that, over the years, I brought them from my prior location to my current location. I would recommend HMI to anyone in need of accurate and timely coding or auditing.
Robert C. Kay, RRT, MBA, MJ, CHC, CPC-A Chief Compliance Officer St. Christopher\'s Hospital for Children
“I have had the privilege of working with HMI over the past 10+ years with two different health systems. I have used HMI for hospital CDM and compliance reviews as well as physician coding reviews and education. I always receive top-notch service from the HMI team and I appreciate working with a partner that is always honest and responsive to my questions and needs. I have worked with Mary Quimby and Vickie Faler and both have proven to be very knowledgeable, accessible, and...
Rodney Adams, MMCH, Associate Administrator of Finance Williamson Medical Center
HMI has been a great partner with MedStar Washington Hospital Center now for many years. We can always count on them to provide us with support on small to very large projects. HMI delivers consistent and honest results and additionally provides very thoughtful & targeted education to our physicians.
Purvi Jani AVP Reporting and Revenue Cycle MedStar Washington Hospital Center
Having worked in healthcare revenue cycle for more than three decades, I have partnered with many vendors. My vendor of choice for CDM Review, E/M Coding Compliance and Physician Education is without a doubt HMI, LLC. Mary Quimby and Vickie Faler are not only subject matter experts, they are true partners providing that extra level of service that sets them far above others in the industry. I have worked with them for 15+ years in 5 different acute facilities, and multi-specialty physician...
MaryAnn Hastings, CPMA, Director Revenue Cycle Operations, Galen Medical Group
We have been working with HMI since 2010 and have expanded the use of their services to include CDM and ED Coding. The HMI coding staff is extremely knowledgeable and has become an integral part of our coding team. Our consultant Beth never shies away from any CDM project that comes her way. We appreciate the professionalism and teamwork we have with HMI.
Janet Willis, Director of Revenue Management, Monadnock Community Hospital
We have utilized HMI’s for chargemaster compliance and billing reviews for nearly 10-years. We have always found that their staff to be knowledgeable, resourceful and professional in all services provided to our organization.
Jessica Mayfield, Manager Revenue Management University of Missouri Health Care
How Automated Technology is Already Enhancing Revenue Cycle Management
Automation Technology enhance revenue cycle management
Automated technology has been changing healthcare for decades. In the last year, we’ve seen automation affect revenue cycle management in significant ways.
Automated technology isn’t going away. Your competitors are already automating processes you didn’t know you could automate. If you aren’t continuously searching for new things to automate, you risk falling behind.
How can automated technology enhance revenue cycle management? Which automated technologies are your competitors using for RCM? Keep reading to find out.
Robotic Process Automation (RPA) Can Automate Repeatable Processes
As Revcycle explains, robotic process automation (RPA) is one of the biggest areas of growth for automation in revenue cycle management – and healthcare overall.
RPA is the use of specialized computer programs to automate repeatable processes.
Your organization can use robots or bots to execute repeatable processes. Instead of forcing humans to execute repetitive, simple processes over and over again, you can get a bot to do the same job.
RPA reduces human error, giving employees a virtual helper. It reduces frustration in the office, and it ultimately impacts your bottom line by optimizing revenue cycle management in countless ways.
Artificial Intelligence Can Solve Complex Problems
Artificial intelligence is more complex and powerful today than ever. It’s not just about teaching computers to recognize patterns and execute commands; artificial intelligence involves machine learning, where AI systems get smarter over time by learning from each process.
Artificial intelligence has plenty of use cases in revenue cycle management. It’s still in the early stages of adoption, but analysts expect AI to be widespread in the RCM industry within the next five years.
Some of the areas where AI can help with RCM include:
- Estimating out of pocket costs in real time based on changing factors
- Checking claims status
- Analyzing EHR notes to spot errors or gaps
- Optimizing schedules
- Predicting availability of patients, providers, payer representatives, and others
These opportunities are the tip of the iceberg. Within ten years, it’s possible AI could dominate revenue cycle management, replacing many of the jobs performed by humans today – and making life easier for healthcare organizations across the country.
Automate Daily Tasks Across the Organization
Automation can enhance simple and complex processes across your organization. It doesn’t just change one or two processes: it can revolutionize your organization and how it operates.
Automation can save money, reduce human errors, and improve performance at every level of your organization.
Some of the potential areas of growth for automation in revenue cycle management include:
- Increase revenue by simplifying processes and minimizing overhead expenses
- Decrease denials
- Speed up prior authorizations and claims
- Remove repetitive processes that ruin optimization at every level of the organization
- Decrease full-time equivalent positions by automating tasks that were once performed by humans
- Eliminate mouse clicks, keypresses, and other steps associated with simple, daily processes
We’re only beginning to see the potential of automation and revenue cycle management – and the future already looks bright.
Automation and RCM: A Perfect Match
There’s a reason why automation is one of the biggest trends in healthcare: it’s one of the best ways to optimize your organization from top to bottom.
Automation is particularly valuable in revenue cycle management. Automation solves crucial inefficiencies in RCM, including human error, repetitive processes, and other issues.
Why is automation a perfect match for RCM? Here are some of the unique traits that make RCM ripe for disruption by automation:
Resource Intensive Processes: Automation can save money in RCM. RCM is resource-intensive by nature. Automating a single process saves resources. Automating multiple processes, daily processes, and other systems can lead to significant savings.
Endless Transactions: RCM is transaction-heavy. Staff must perform multiple customer transactions to receive payment. The more transactions there are, the more opportunities there are for automation to save time and money.
Complex, Manual, and Repetitive Steps: The best processes to automate are processes that are complex, manual, and repetitive. RCM is filled with these types of processes. There are plenty of areas for human problem solving in RCM, but there are also plenty of repetitive processes to automate.
Danger of Human Errors: Human errors cause problems in any field. In medicine, human errors can be deadly. Human errors chip away at optimal revenue cycle management. Automation, when implemented correctly, can reduce human errors – or at least make them easier to spot.
For all of these reasons and more, automation is increasingly disrupting healthcare, and we’re particularly seeing the effects of automation in revenue cycle management.
Schedule an Automation Consultation with HMI, LLC Today!
Automation can’t solve everything. When implemented strategically, however, automation can optimize revenue cycle management in numerous ways.
RCM is ripe for disruption through automated technologies like artificial intelligence, robotic processing automation, and more. Automation reduces human errors, speeds up complex processes, and reduces complicated systems to a few simple steps.
If you aren’t already taking advantage of automation in healthcare, then you risk falling behind.
At HMI, LLC, we have a proven track record for implementing automated processes in complex healthcare organizations. Contact HMI, LLC to discover RCM automation opportunities within your organization.