"I have had the privilege of working with HMI for twenty plus years and have always found their representatives to be professional and knowledgeable in all aspects of acute hospital and professional service charge master management. Additionally ongoing coding related reviews and billing reviews and associated report backs are timely and positively impact appropriate revenue capture - billing - and compliance." "I recommend HMI to be considered when choosing a partner to assist with the...
Greg Yost, PFS Director Princeton Community Hospital, Princeton WV
We have utilized HMI Corp. since 2002 for consultation services related to chargemaster review and updates and have always found their services to be professional of nature and valuable to our organization.
David Alley, CFO Athens Regional Medical Center, Athens TN
We recently transitioned to HMI from another Physician Documentation & Coding Compliance Review vendor, and the entire experience has been positive. HMI has been extremely accommodating throughout the process and has demonstrated a willingness to adapt to our workflows, leading to a seamless transition. We’ve received positive feedback from our providers about their experiences with HMI, and the Coding Hotline has been an invaluable resource. For anyone looking for a new consulting partner,...
Dawn Chrismer, RHIT, CHC, CCS-P Director of Business Services/Compliance Officer Heritage Medical Associates, Nashville, TN
HMI has been a very reliable resource for Princeton Community Hospital for many, many years. I have had the opportunity to work with many staff members and have found all to be reliable and courteous in every aspect. The staff is very flexible and provides Princeton Community with the support and coding stability needed. Thank you for the sometime short notices for coding coverage when unexpected situations arise with our staff. We thank you for your coding expertise as well as your...
Denise Moore, CCS Coding Manager Princeton Community Hospital
I’ve worked with HMI employing them to conduct audits of physician documentation and coding. They have consistently produced quality work in a very timely fashion with reports that were well written and easy to understand. Communication has always been prompt and effective. I have such confidence in their work that, over the years, I brought them from my prior location to my current location. I would recommend HMI to anyone in need of accurate and timely coding or auditing.
Robert C. Kay, RRT, MBA, MJ, CHC, CPC-A Chief Compliance Officer St. Christopher\'s Hospital for Children
“I have had the privilege of working with HMI over the past 10+ years with two different health systems. I have used HMI for hospital CDM and compliance reviews as well as physician coding reviews and education. I always receive top-notch service from the HMI team and I appreciate working with a partner that is always honest and responsive to my questions and needs. I have worked with Mary Quimby and Vickie Faler and both have proven to be very knowledgeable, accessible, and...
Rodney Adams, MMCH, Associate Administrator of Finance Williamson Medical Center
HMI has been a great partner with MedStar Washington Hospital Center now for many years. We can always count on them to provide us with support on small to very large projects. HMI delivers consistent and honest results and additionally provides very thoughtful & targeted education to our physicians.
Purvi Jani AVP Reporting and Revenue Cycle MedStar Washington Hospital Center
Having worked in healthcare revenue cycle for more than three decades, I have partnered with many vendors. My vendor of choice for CDM Review, E/M Coding Compliance and Physician Education is without a doubt HMI, LLC. Mary Quimby and Vickie Faler are not only subject matter experts, they are true partners providing that extra level of service that sets them far above others in the industry. I have worked with them for 15+ years in 5 different acute facilities, and multi-specialty physician...
MaryAnn Hastings, CPMA, Director Revenue Cycle Operations, Galen Medical Group
We have been working with HMI since 2010 and have expanded the use of their services to include CDM and ED Coding. The HMI coding staff is extremely knowledgeable and has become an integral part of our coding team. Our consultant Beth never shies away from any CDM project that comes her way. We appreciate the professionalism and teamwork we have with HMI.
Janet Willis, Director of Revenue Management, Monadnock Community Hospital
We have utilized HMI’s for chargemaster compliance and billing reviews for nearly 10-years. We have always found that their staff to be knowledgeable, resourceful and professional in all services provided to our organization.
Jessica Mayfield, Manager Revenue Management University of Missouri Health Care
Why Healthcare Employees Leave: And How to Attract and Retain Top Talent
Many healthcare organizations struggle to retain talent. Unfortunately, this leads to big losses.
A median turnover in the emergency medical services (EMS) space costs an agency $72,000, according to Prehospital Emergency Care.
Meanwhile, the average cost of a turnover for a bedside RN is $52,100, causing the average hospital to lose $4.4 million to $6.9 million. Some healthcare organizations spend 5% of their annual operating budget on employee turnover and related expenses.
By emphasizing employee retention and minimizing patient turnover, healthcare organizations can save millions of dollars per year.
Today, we’re explaining why employees leave – and how today’s top healthcare organizations are attracting and retaining top talent.
Top 3 Reasons Employees Leave
Healthcare employees leave organizations for any number of different reasons. However, one study found that professional development, poor work-life balance, and bad managers were responsible for most departures.
According to a study featured in Employee Benefits News, 75% of the reasons employees leave could be prevented. Here are the top 3 reasons employees leave, according to that study:
Career Development: When healthcare organizations fail to give professional development opportunities to employees, they’re more likely to leave. Thanks to several recessions, employees understand the importance of having specialized skills. If organizations fail to invest in employee training initiatives, or if organizations fail to give employees professional opportunities, employees are likely to leave for greener pastures.
Work-Life Balance: Many employees leave organizations because of poor work-life balance. Work-life balance is important among all age groups, but it’s particularly important among millennials and parents (a class that is increasingly becoming blurred). Even older adults seek good work-life balance as they seek to care for increasingly aging parents.
Management Behavior: Good employee-manager relationships are crucial to retaining talent. Training your managers to treat employees well has always been important, but it’s more important today than it has been with past generations. Employees, particularly younger employees, are more likely to stick with an organization when that organization treats them well.
1) Top 5 Ways to Reduce Employee Turnover
75% of employee turnover is preventable. By targeting and reducing preventable employee turnover, healthcare organizations can have a meaningful impact on their bottom line.
Foster a Positive Work Environment
Millennials increasingly value a positive work environment over salary and other benefits. Millennials are willing to take a pay cut if it means working in a less stressful position with better work-life balance.
According to the Harvard Business Review, healthcare organizations can have a negative work environment because of the following issues:
The Stress of Hierarchy Positions: High-stress jobs have 50% higher healthcare expenses than low-stress jobs. A company’s work environment could literally increase healthcare costs and have a significant impact on employee health.
Employee Disengagement: Disengaged workers are 37% more likely to skip work, according to a study by the Queens School of Business. Disengaged workers are also more likely to cause accidents, make errors, or produce work with defects.
Low Loyalty: Workplace stress decreases employee loyalty, making it 50% more likely for employees to leave.
2) Promote Communication & Feedback Among Employees
Even employees at the best-run organizations have issues. When employees have issues, it’s crucial they have a way to communicate and provide feedback related to those issues.
Take the time to build a relationship with employees. Foster communication with employees. Let employees know they can approach you with various challenges and issues.
Organizations with poor manager-employee relationships can stifle this communication, leading to low employee retention, bad patient care, and overall organizational issues. When employees feel they cannot communicate with managers, it’s bad for any healthcare organization.
3) Invest in Career Development
When organizations invest in an individual’s career development, it reduces the chances of that individual leaving. Individuals like to feel valued. They want to know an employer is investing in their future and their skills.
Invest in an employee’s career development. Invest in employee certifications and educational initiatives.
By investing in career development, you not only get a better employee – you get a more loyal employee. By combining career development with other strategies listed here, healthcare organizations can maximize employee retention.
4) Emphasize Employee Safety
Healthcare organizations that fail to invest in employee safety are unlikely to retain top talent.
This lesson is particularly true during the COVID-19 pandemic. Healthcare organizations that did not invest in employee safety early observed a mass exodus of employees.
Employees want to feel valued. They want to feel like more than just a number. They want to feel like human beings with real goals, needs, and safety concerns. When a healthcare organization ignores all of that, it leads to poor employee retention.
5) Invest in Customized Workplace Training
Not all employees learn the same way. Some employees will appreciate your learning initiatives – while others will feel left behind because it’s not catered to their learning system.
Millennial employees tend to learn differently than older employees, for example. As millennials continue to dominate the workforce, healthcare organizations need to adjust their training systems to avoid having employees feel left behind.
Invest in customized coaching instead of pre-packaged modules. Host real classes and educational initiatives. Emphasize employee training to maximize retention.
Request a Free Consultation with HMI, LLC Today
From employee retention to medical coding and revenue cycle management, HMI, LLC has 30+ years of experience helping healthcare organizations tackle the toughest challenges.
Request a free consultation with HMI, LLC today to discover how today’s best practices can help your organization attract and retain top talent.