Client Testimonials
Trusted by Hospitals and Health Systems for Decades
HMI’s client relationships average well over a decade — here is what the revenue cycle, coding, and compliance leaders we partner with have to say.
In Their Words
What Our Clients Say
Across hospitals, health systems, and physician groups nationwide, HMI is the partner organizations keep — many for ten, fifteen, even twenty-plus years. These are their experiences, in their own words.
We have been working with HMI since 2010 and have expanded our use of their services to include CDM and ED coding. The HMI coding staff is extremely knowledgeable and has become an integral part of our coding team. We appreciate the professionalism and teamwork we have with HMI.
Monadnock Community Hospital
We recently transitioned to HMI from another physician documentation and coding compliance vendor, and the entire experience has been positive. HMI adapted to our workflows for a seamless transition, our providers have shared positive feedback, and the Coding Hotline has been an invaluable resource. I would highly recommend HMI.
Heritage Medical Associates, Nashville, TN
We have utilized HMI since 2002 for consultation services related to chargemaster review and updates, and have always found their services to be professional in nature and valuable to our organization.
Star Regional Medical Center, Athens, TN
I am pleased to provide this referral and recommendation for HMI for their outstanding work in outsourced coding, revenue cycle support, and Charge Master maintenance services.
Our health system has found HMI to be a highly knowledgeable, dependable, and professional partner. Their team consistently demonstrates deep expertise in healthcare revenue cycle operations and coding compliance, while providing responsive service tailored to the unique needs of healthcare organizations.
HMI’s coding professionals are exceptionally skilled and credentialed, delivering accurate and timely coding support across multiple service lines, including inpatient, outpatient, emergency department, physician services, ancillary departments, and same day surgery. Their ability to provide seamless staffing support during shortages or periods of increased volume has been especially valuable to our organization.
In addition, HMI’s coder quality review and audit services have helped strengthen coding accuracy and improve overall compliance performance. Their educational approach and detailed feedback have supported ongoing staff development and operational improvement.
One of the most impactful areas of support has been HMI’s Charge Master (CDM) services. Their comprehensive line-by-line reviews, ongoing maintenance, and proactive CPT/HCPCS updates have helped ensure our Charge Master remains accurate, compliant, and operationally efficient. Their remote Charge Master management capabilities provide the expertise of a dedicated internal resource without the added overhead, making them an excellent strategic partner for health systems seeking both quality and value.
HMI also demonstrates a strong understanding of the operational and financial challenges facing healthcare organizations. Their customized solutions, responsiveness, and long-term partnership approach distinguish them from other vendors in the industry.
Based on our experience, I would confidently recommend HMI to any hospital, physician group, or healthcare organization seeking expert outsourced coding, compliance auditing, revenue cycle support, or Charge Master maintenance services.
UK St. Claire, KY
We have partnered with HMI, LLC, for several years to support our student health center’s chart-auditing and coding education needs. Throughout that time, their team has been consistently responsive, knowledgeable, and dependable. HMI provides thorough, high-quality audit services and practical coding education that have been valuable to our ongoing compliance and staff training efforts. We appreciated both the professionalism of their team and the overall value of the services provided.
Mississippi State University
HMI has been a valued part of our team for over ten years, and we continue to rely on the high-quality, timely service. We are in the middle of an integration with the University of Kentucky Beyond Blue Revenue Cycle, and HMI has been able to fill the gaps that we need for a smooth transition. I continue to recommend HMI as a valued Coding partner.
UK St. Claire, KY
We have utilized HMI for all our hospital outpatient coding reviews for over 15 years. Their expertise has allowed us to stay ahead of the curve with upcoming changes, avoid potential issues, and identify best practices. They have always been prompt and responsive to all our requests and have assisted with special projects as needed. Our experience with HMI has been positive on all fronts, and we would highly recommend them to any organization.
Williamson Health has partnered with HMI for nearly 10 years, and they have consistently been a valuable asset to our organization. Their team has provided exceptional support across multiple areas, including billing, coding, and chargemaster review. Mary Quimby, Director of Consulting Services Senior Consultant, has been especially instrumental in identifying numerous reimbursement opportunities and providing knowledgeable guidance that has positively impacted our revenue cycle operations. Her expertise and responsiveness have been invaluable to our team. HMI has been a trusted partner to Williamson Health, and their continued support has made a meaningful difference in our organization’s financial performance and operational success.
Williamson Health, TN
HMI has been a very valuable partner to our revenue cycle team. The HMI team is highly knowledgeable and very accommodating to our needs. They take on special projects, work seamlessly with our teams, and communicate regularly on their work. They are efficient and look for ways to save us money. We have received positive feedback from our clinical and administrative team about their work with HMI. We would highly recommend them to anyone looking for a coding team.
Brattleboro Memorial Hospital, VT
We’ve had a very positive experience with HMI over the years we’ve partnered with them. They have been flexible in meeting our needs regarding the volume of coding audits and have provided coaching to individual providers when needed. We’re very happy with the service.
Williamson Health, TN
We’ve partnered with HMI for over 10 years, and they’ve consistently been a reliable audit vendor. Their team is knowledgeable, responsive, and easy to work with. They provide clear feedback and practical education that our providers can apply right away. Audits are completed efficiently with strong communication throughout. We value the relationship and the role they play in supporting accurate coding and strong documentation practices.
MedStar Washington Hospital Center, DC
Over the past six years, our organization has partnered with HMI, and the impact has been transformative. Prior to this collaboration, we faced ongoing challenges with staffing and maintaining consistent coding throughput. Since engaging with HMI, we have achieved reliable, high-quality results that consistently meet our established metrics. What was once an organizational weakness has become a core strength. HMI has proven to be a dedicated and dependable partner, and as CFO, I am extremely pleased with our decision to move in this direction.
Huggins Hospital, NH
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